Customer
[R]evolution

The destination of knowledge about the latest trends in customer science, machine learning and marketing automation

#AI Power #Business Strategy

Operational Resilience in AI: What Capabilities Can Your Organisation Preserve?

8 de October de 2026
Imagine an AI-assisted claims management process. The system receives documentation, retrieves customer information, classifies the case, assigns a priority and routes it to the appropriate team. One morning, the model continues to operate normally. It responds within the expected timeframes and maintains its performance metrics. However, a change in permissions prevents it from accessing part […]
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Governance of artificial intelligence for business
#AI Power #Business Strategy #Digitalization #IA Generativa

Why AI governance is more important than ever

5 de June de 2025
In today’s digital world, artificial intelligence (AI) has gone from being a future promise to an everyday reality. From virtual assistants to automated decision-making systems in sectors such as energy, healthcare and banking, AI is transforming entire industries. However, with its mass adoption comes a critical responsibility: to ensure that AI is developed and used […]
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