Customer
[R]evolution

The destination of knowledge about the latest trends in customer science, machine learning and marketing automation

#AI Power #Business Strategy

Operational Resilience in AI: What Capabilities Can Your Organisation Preserve?

8 de October de 2026
Imagine an AI-assisted claims management process. The system receives documentation, retrieves customer information, classifies the case, assigns a priority and routes it to the appropriate team. One morning, the model continues to operate normally. It responds within the expected timeframes and maintains its performance metrics. However, a change in permissions prevents it from accessing part […]
info
Governance of artificial intelligence for business
#AI Power #Business Strategy #Digitalization #IA Generativa

Why AI governance is more important than ever

5 de June de 2025
In today’s digital world, artificial intelligence (AI) has gone from being a future promise to an everyday reality. From virtual assistants to automated decision-making systems in sectors such as energy, healthcare and banking, AI is transforming entire industries. However, with its mass adoption comes a critical responsibility: to ensure that AI is developed and used […]
info
#Business Strategy #Data #Digitalization #Generative AI #Machine Learning

Consumer finance: Smart decisions with AI and advanced analytics

22 de January de 2025
Consumer finance has a cross-cutting impact on various sectors (automotive, tourism and leisure, healthcare, energy and sustainability, finance and insurance, etc.) as it facilitates consumer access to goods and services through credit or financing. The current consumer finance landscape is constantly evolving, driven by the growing use of credit and leasing as key mechanisms to […]
info