Telco

The telecom industry is going through a process of centralization, which also encompasses the convergence of landline, mobile, data and TV. In this process, the main savings are derived from restructuring providers and working out the relevant technical integrations.

In this scenario of constant evolution, telecommunications companies are confronted with new challenges based as much on consumer perception of their image as the release of new technologies, services and competitive products.

It is time to put profits in the limelight by focusing on customers:

  • Profitable internal and external information
  • Increase the value offered to the customer base by distinguishing your services from others
  • Develop new business models based on Machine Learning
  • Approach the customer as a family unit
  • Optimize the available resources
  • Coordinate the various channels and synchronize them based on the perspective, attention and experience of the customer
  • Optimize linkage
  • Improve loyalty

The time has come to focus on revenues; at Cognodata we help you achieve that

  • Operators

    We offer you a set of solutions focused on your resources and optimizing cost effectiveness, based on communication with the customer to improve loyalty and the experience itself through the differentiation of your services:

    • Identify the successful in-store photo for the optimization of service
    • Monetization of information, both external and internal, for analysis and exploitation
    • Approach the customer as a family unit
    • Increase the value offered to the customer based on distinguishing your services from others
    • Design and implementation of an omnichannel strategy
    • Optimization of the capabilities of the commercial network
    • Prevent customer defection and optimize loyalty
  • ICT

    The market evolves quickly and we must be constantly adapting to continue moving forward.

    • Optimization of advertising investment
    • Use of advanced machine learning for predicting events in the life cycle
    • Generation of analytical environments for monetization of information
    • Sales network portfolio
    • In-store success photo
  • Contact Center

    Our experience in the industry has demonstrated the efficiency and profitability of working on customer contact based on three factors: agent training, target optimization and appropriateness of arguments. We help you to become more efficient:

    • Machine Learning applied to commercial contact optimization, improving response and sales rates
    • Agent qualification
    • Generate argument optimization, oriented towards each customer and product

We offer you a set of solutions focused on your resources and optimizing cost effectiveness, based on communication with the customer to improve loyalty and the experience itself through the differentiation of your services:

  • Identify the successful in-store photo for the optimization of service
  • Monetization of information, both external and internal, for analysis and exploitation
  • Approach the customer as a family unit
  • Increase the value offered to the customer based on distinguishing your services from others
  • Design and implementation of an omnichannel strategy
  • Optimization of the capabilities of the commercial network
  • Prevent customer defection and optimize loyalty

The market evolves quickly and we must be constantly adapting to continue moving forward.

  • Optimization of advertising investment
  • Use of advanced machine learning for predicting events in the life cycle
  • Generation of analytical environments for monetization of information
  • Sales network portfolio
  • In-store success photo

Our experience in the industry has demonstrated the efficiency and profitability of working on customer contact based on three factors: agent training, target optimization and appropriateness of arguments. We help you to become more efficient:

  • Machine Learning applied to commercial contact optimization, improving response and sales rates
  • Agent qualification
  • Generate argument optimization, oriented towards each customer and product